Speakers
- Sarah Barclay CBE
- Dr Esse Menson
Date of Recording
November 6, 2026
Available Until
November 5, 2027
The content of this webinar represents the expertise and views of the speaker and does not represent formal College position or policy, and is intended to provide an opportunity for informed discussion and shared learning on topics that continue to generate interest and debate.
Medical Mediation Foundation
+44 (0)20 3923 7093
Upcoming Medical Mediation Foundation courses
https://www.medicalmediation.org.uk/training-courses/
eLearning: Recognising and managing conflict between children’s families and healthcare providers
Selected research papers
- Conflict escalation in paediatric services: findings from a qualitative study
- Conflict in a paediatric hospital: a prospective mixed-method study
- Training paediatric healthcare staff in recognising, understanding and managing conflict with patients and families: findings from a survey on immediate and 6-month impact
- Outcomes from a structured conflict management programme implemented at three paediatric healthcare sites: a mixed- methods evaluation
Post-webinar feedback
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Speakers
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Sarah Barclay CBE
Founder and co-director of The Medical Mediation Foundation
Sarah Barclay CBE is the founder and co-director of The Medical Mediation Foundation. MMF trains and supports health professionals to manage conflict with patients, families and clinical colleagues and provides mediation to help resolve disagreements about care and treatment. She has a masters in medical ethics and law and is a former award-winning journalist and author.
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Dr Esse Menson
Accredited medical mediator, The Medical Mediation Foundation
Esse Menson was a paed ID consultant when she experienced a conflict with a family which ended up changing the direction of her career. She felt that the tools available in healthcare at the time were not helping resolve the conflict. "There had to be a better way". MMF's support in that case lead her to became involved in developing and delivering their training and support for staff, and to train as an accredited medical mediator. Six or seven years later, she stepped away from a much-loved clinical role to work with MMF full-time.
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